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Import files: upload / append

The first step to use SynergyOS is to upload your files and content. Business and enterprise accounts are encouraged to use Synergy's Content Migration Service as part of the onboarding process.

There are several options to upload files:

1. Uploads through SynergyOS.com: individual users can upload files and folders through the webapp, using hte file picker or drag and drop.

2. Append files as versions: you can append files as versions to existing files within SynergyOS.

3. Large uploads through Synck (formerly Synergy Tools): for large uploads and migrations of data, we recommend to use the desktop application Synck (SynergyOS Tools) which is designed for large uploads (auto-retry uploads after a internet disconnection, etc.).

1. Uploads through SynergyOS.com webapp​

You can easily upload files and folders through the SynergyOS web application.

1.1 Drag and drop​

You can drag files and folders from Windows File Explorer o Mac Finder and drop them in SynergyOS Drive in the main view, which is the destination of the upload.

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After dropping the folder or files, an upload confirmation dialog will appear. Once you confirm, the folder or files will be uploaded to the folder you are currently browsing in the main view (center) of the Drive.

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1.2 File picker​

You can select files and folders from Windows File Explorer o Mac Finder. The files will be uploaded to the folder you are currently browsing in the main view (center) of the Drive. To open the file picker, click on the New button in the toolbar and select if you want to upload a folder or files.

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1.3 Upload progress list​

After dropping / selecting the files and folders, you will see an icon with the upload progress status here:

You can click on the icon to open the Uploads pane and see the progress. In this panel you will find the following tabs:

  • Current uploads: files being currently uploaded.
  • Uploads queue: files in the queue to be uploaded next.
  • Successful uploads: files successfully uploaded, marked with a green checkmark.
  • Files with error: files which did not upload, marker with a red X. You can click on the red X to retry the upload, otherwise, Synergy will retry automatically when you restart.

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2. Append file versions​

You can append file versions through SynergyOS. Select the file where you would like to append a version and click on the Append button.

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From there, you have the option to directly drag and drop the file (e.g. from Microsoft Outlook) or click on Select File to open the operating system's file picker.

You can also append multiple files at the same time. This option, also recognizes the target (original) files to append if you use the shortID in the file name.

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3. Large uploads with Synck (SynergyOS Tools)​

Use the Synck (formerly Synergy Tools) application for large migrations and uploads. This applications keep a database of all files to be uploaded and adds security and reporting features to make sure your large uploads complete correctly despite network issues.

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