Skip to main content

Overview

SynergyOS is committed to providing clear, transparent, and comprehensive legal documentation to ensure our users fully understand the terms governing our services. This section offers an organized structure covering all legal terms and privacy policies related to the use of SynergyOS.

The legal terms are divided into two main categories:

  • End-User Terms: Terms applicable to individuals and organizations using SynergyOS.
  • Partner Terms: Terms for organizations that partner with SynergyOS to resell, integrate, or develop technology solutions.

End-User Terms​

  1. General Terms
    These foundational terms and conditions apply to all users of SynergyOS, outlining rights, responsibilities, and acceptable use of our platform.

  2. Product-Specific Terms
    Detailed terms tailored for specific products and services within the SynergyOS ecosystem, addressing unique features, functionalities, and usage guidelines.

  3. Additional Terms
    Additional agreements and policies to address specific legal and operational aspects:

    • Data Protection Agreement (DPA): Details our commitment to safeguarding user data, ensuring compliance with applicable data protection regulations.
    • Online Services Service Level Agreement (SLA): Defines service performance standards, including uptime commitments and support response times.
    • Premium Support Terms: Specifies the scope, availability, and conditions of our premium support services.

  4. Privacy
    Policies and procedures related to the collection, use, and protection of personal data:

    • Privacy Policy: Explains how we collect, process, store, and protect user data.
    • Subprocessor List: Identifies third-party vendors and service providers who support SynergyOS operations, with details on their roles and data handling practices.

Partner Terms​

SynergyOS partners with organizations to expand the reach and capabilities of our platform. Partner terms are divided into the following categories:

  1. Channel Partners
    Designed for organizations that resell SynergyOS licenses, purchase licenses on behalf of end-users, or deliver services related to SynergyOS, such as deployment, integration, optimization, and training. Types of channel partners include:

    • Resellers: Organizations that distribute SynergyOS licenses to end-users.
    • Integrators: Companies providing system integration services to optimize SynergyOS deployments.
    • Managed Service Providers (MSPs): Partners offering managed services based on SynergyOS.
    • Training Partners: Organizations delivering certified training programs for SynergyOS users.

  2. Technology Partners
    For organizations that develop technology solutions integrated with SynergyOS. This category includes:

    • Cloud Partners: Public cloud providers offering SynergyOS services through their platforms.
    • Platform Partners: Companies providing hardware or software solutions that enhance SynergyOS functionality.
    • Independent Software Vendors (ISVs): Technology developers building applications or tools that interoperate with SynergyOS.

All partners, regardless of type, are required to adhere to the Partner Data Protection Addendum, governing the handling of personal information exchanged between SynergyOS and its partners.

Contact Us​

For any questions or concerns regarding these terms, please reach out to our support team at support@synergyos.com.